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Privacy Notice

This privacy notice sets out how we use data and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected, any information that you do provide to us will only be used in accordance with the purpose that the information has been supplied. We do not store or capture any information through this website unless voluntarily offered, for example through completing the on-line referral form.

The on-line referral form uses SSL to encrypt the form data so that it cannot be intercepted in transit when it is posted to the database. It uses the same system as the banks for data encryption. The data is then stored in an encrypted database on a UK based Microsoft Azure database. When using the form, we may collect, your name, contact details and information about your specific enquiry. This information helps us to understand your needs and provide you with a service, we process this information lawfully as set out in the General Data Protection Regulations (GDPR) in particular for the following reasons;

  • to be able to respond to your contact, process your information and contact you (consent)
  • to provide services tailored to your needs (legitimate interest)
  • to meet the terms and conditions of our grants and contracts (contracts)
  • to ensure that ARCH complies with the law (legal obligations)
  • to ensure those using our services are safe (vital interests)

We retain this information until we have responded to your contact. Once we have made contact with you and if you engage with our service, we will provide further written information to you in respect of how we store, manage and use the data that you provide to us.

How to contact the Data Protection Officer (DPO)
If you wish to contact our DPO for further information please email us at For a full explanation of your data rights, or in the event that you wish to lodge a complaint, please go to The Information Commissioner’s Office (ICO) is the data privacy supervisory authority in the UK.

Quality Standards

Rape Crisis England and Wales (RCEW) is the National Umbrella organisation for specialist rape crisis centres. The National Service Standards (NSS) are provide a quality assurance framework that enables services to demonstrate how their services are provided within professional frameworks that prioritise safety, governance, empowerment and continuous improvement.

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BACP Accreditation recognises the achievement of high standards of knowledge, experience and development in counselling and psychotherapy.

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Ways to Donate

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Professional Referral

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SARC Teesside

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