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NEWS

COVID-19 Update

24th March 2020

We have now moved our support away from the ARCH building and are providing support through telephone, email and on-line methods. This is to protect the health and wellbeing of our staff team, volunteers, service users and their families.

What does this mean in practice?

  • Your counsellor, ISVA or support worker will be in contact with you over the phone (if they haven’t already done so) to explain this new way of working and to answer any questions or concerns.
  • If you have recently been referred to our service or are currently on our counselling waiting list, a member of the team will call you (if they haven’t already done so) to explain your options for support.
  • We will continue to accept referrals to the service but ask that you are patient with us at this time as it may take a little longer to for us to contact you.     
  • Our office phone line (01642) 822331 has been diverted and we will continue to pick up calls to the service. If you do however have any issues getting through to us, please leave a message and we will arrange to call you back.
  • If you have any questions or need to get a message to us, you can also use the contacts page on our website. We will get back to you as soon as we possibly can.

We understand that this is a really anxious time for lots of you and we want to reassure you that we will be there to support you. The way that we do that might change but we are committed to being there for you when you need us.

Teesside SARC are also accessible 24/7 through the regional SARC support line 03333 44 8283

If you feel that you are in crisis the Samaritans number is 116 123 and it is free from any phone.

Our centre offers a safe environment for you to come and talk. We offer women only spaces in our Middlesbrough office on a Wednesday 5-7pm, Friday 8.30-5pm, and in our Stockton & Hartlepool outreach venues.

ARCH Teesside © All Rights Reserved 2024 - Charitable Incorporated Organisation Reg. Charity No 1154766

Self Referral Terms

Please read the following information before completing  this referral:

  • ARCH Teesside are a victim focused organisation and as such we do not accept referrals for anyone who is subject (the suspect) to an ongoing police investigation for sexual, domestic, or violent offences, or for anyone who may pose a risk of harm to others.
  • ARCH Teesside Counselling Service provides therapeutic support for anyone in Middlesbrough, Stockton and Hartlepool who has experienced rape or any form of sexual abuse at any time in their lives and is struggling to cope with their feelings and emotions in relation to these experiences.
  • We also offer support to Men and Boys from Redcar and Cleveland. We work in partnership to support the needs of children and young people.
  • Therapy can be hard work and extremely challenging, especially in the early days. We are unable provide emergency crisis support or work with complex or severe mental health issues. For anyone who is struggling with issues relating to substance misuse, other services should also be considered. 

I confirm that the person being referred does not pose a risk of harm to others, and is not known to Police regarding violent or sexual offences.

By ticking this box, I / the person being referred agree for checks to be made regarding their risk status.

ARCH Teesside reserve the right to refuse referrals and the provision of services. All relevant risk and need information should be sent with the referral, contact 01642 822335 for more information. This referral cannot be submitted unless the above information is confirmed.

CONTINUE TO REFERRAL FORM

Professional Referral Terms

Please read the following information before continuing with this referral:

  • ARCH Teesside are a victim focused organisation and as such we do not accept referrals for anyone who is subject (the suspect) to an ongoing police investigation for sexual, domestic, or violent offences, or for anyone who may pose a risk of harm to others.
  • ARCH Teesside Counselling Service provides therapeutic support for anyone in Middlesbrough, Stockton and Hartlepool who has experienced rape or any form of sexual abuse at any time in their lives and is struggling to cope with their feelings and emotions in relation to these experiences.
  • We also offer support to Men and Boys from Redcar and Cleveland. We work in partnership to support the needs of children and young people.
  • Therapy can be hard work and extremely challenging, especially in the early days. It is therefore important that you consider the appropriateness of ARCH for the client’s needs before making a referral.
  • For example, we are unable provide emergency crisis support or work with complex or severe mental health issues. Please speak to our referrals team on (01642) 822335 to discuss needs and appropriateness if you are unsure.
  • In the best interests of the person being referred, consideration should be given to specialist services for anyone who is struggling with issues relating to substance misuse.

I confirm that the person being referred does not pose a risk of harm to others, and is not known to Police regarding violent or sexual offences.

By ticking this box, I / the person being referred agree for checks to be made regarding their risk status.

ARCH Teesside reserve the right to refuse referrals and the provision of services. All relevant risk and need information should be sent with the referral, contact 01642 822335 for more information. This referral cannot be submitted unless the above information is confirmed.

CONTINUE TO REFERRAL FORM