Privacy Notice - ARCH Teesside

This privacy notice sets out how we use data and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected, any information that you do provide to us will only be used in accordance with the purpose that the information has been supplied. We do not store or capture any information through this website unless voluntarily offered, for example through completing the on-line referral form.

The on-line referral form uses SSL to encrypt the form data so that it cannot be intercepted in transit when it is posted to the database. It uses the same system as the banks for data encryption. The data is then stored in an encrypted database on a UK based Microsoft Azure database. When using the form, we may collect, your name, contact details and information about your specific enquiry. This information helps us to understand your needs and provide you with a service, we process this information lawfully as set out in the General Data Protection Regulations (GDPR) in particular for the following reasons;

to be able to respond to your contact, process your information and contact you (consent)
to provide services tailored to your needs (legitimate interest)
to meet the terms and conditions of our grants and contracts (contracts)
to ensure that ARCH complies with the law (legal obligations)
to ensure those using our services are safe (vital interests)

We retain this information until we have responded to your contact. Once we have made contact with you and if you engage with our service, we will provide further written information to you in respect of how we store, manage and use the data that you provide to us.

How to contact the Data Protection Officer (DPO)
If you wish to contact our DPO for further information please email us at admin@archteesside.org For a full explanation of your data rights, or in the event that you wish to lodge a complaint, please go to www.ico.org.uk. The Information Commissioner’s Office (ICO) is the data privacy supervisory authority in the UK.

Our centre offers a safe environment for you to come and talk. We offer women only spaces in our Middlesbrough office on a Wednesday 5-7pm, Friday 8.30-5pm, and in our Stockton & Hartlepool outreach venues.

Self Referral Terms

Please read the following information before completing this referral:

ARCH Teesside are a victim focused organisation and as such we do not accept referrals for anyone who is subject (the suspect) to an ongoing police investigation for sexual, domestic, or violent offences, or for anyone who may pose a risk of harm to others.
ARCH Teesside Counselling Service provides therapeutic support for anyone in Middlesbrough, Stockton and Hartlepool who has experienced rape or any form of sexual abuse at any time in their lives and is struggling to cope with their feelings and emotions in relation to these experiences.
We also offer support to Men and Boys from Redcar and Cleveland. We work in partnership to support the needs of children and young people.
Therapy can be hard work and extremely challenging, especially in the early days. We are unable provide emergency crisis support or work with complex or severe mental health issues. For anyone who is struggling with issues relating to substance misuse, other services should also be considered.

I confirm that the person being referred does not pose a risk of harm to others, and is not known to Police regarding violent or sexual offences.

By ticking this box, I / the person being referred agree for checks to be made regarding their risk status.

ARCH Teesside reserve the right to refuse referrals and the provision of services. All relevant risk and need information should be sent with the referral, contact 01642 822335 for more information. This referral cannot be submitted unless the above information is confirmed.

CONTINUE TO REFERRAL FORM

Professional Referral Terms

Please read the following information before continuing with this referral:

ARCH Teesside are a victim focused organisation and as such we do not accept referrals for anyone who is subject (the suspect) to an ongoing police investigation for sexual, domestic, or violent offences, or for anyone who may pose a risk of harm to others.

ARCH Teesside Counselling Service provides therapeutic support for anyone in Middlesbrough, Stockton and Hartlepool who has experienced rape or any form of sexual abuse at any time in their lives and is struggling to cope with their feelings and emotions in relation to these experiences.

We also offer support to Men and Boys from Redcar and Cleveland. We work in partnership to support the needs of children and young people.

Therapy can be hard work and extremely challenging, especially in the early days. It is therefore important that you consider the appropriateness of ARCH for the client’s needs before making a referral.

For example, we are unable provide emergency crisis support or work with complex or severe mental health issues. Please speak to our referrals team on (01642) 822335 to discuss needs and appropriateness if you are unsure.

In the best interests of the person being referred, consideration should be given to specialist services for anyone who is struggling with issues relating to substance misuse.

I confirm that the person being referred does not pose a risk of harm to others, and is not known to Police regarding violent or sexual offences.

By ticking this box, I / the person being referred agree for checks to be made regarding their risk status.

CONTINUE TO REFERRAL FORM