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Online Support

ARCH are proud to offer a range of options for support on-line. We understand it’s not always possible to access help in person.

Below you will see the range of support we offer online including online counselling, Netreach and email support. If you have any questions about any of these services please contact us.  

Online Counselling

We are delighted to announce that we are now delivering on-line counselling. Using a simple online booking system this is a new addition to our service and opens up support for people who may not otherwise be able to engage.

Like our face to face counselling, this specialist service is available to anyone over the age of 14 and is free, secure, accessible and confidential.  Following an assessment for suitability, sessions will be arranged around your availability and delivered by a fully trained counsellor.  All we ask is that you have access to a computer or similar device which includes a camera, microphone, speakers and internet connection. If you are interested in this service, you can refer using our online referral form or by contacting our referrals team by phone on (01642) 822331.

This service is delivered face-to-face, through a secure online video conferencing platform. If you have any questions, then please feel free to speak to a member of the team.

  • Practical and emotional support
  • Specialist information about sexual violence
  • Reporting options including anonymous reporting, through the Teesside SARC
  • Access to an Independent Sexual Violence Advisor (ISVA)
  • Signposting to other specialist services

Anonymous & Confidential E-mail support

You can use the email support service to contact us anonymously, it is a confidential service as we use a specialist system that anonymises your email address. This means that we can take the support at your pace and you can decide what you want to tell us and when.

You can use the email support service to contact us for information on your options and to access practical and emotional support. We can provide information that will help you decide what you want to do about the abuse you have experienced (if anything) and can signpost you to useful resources designed to support your well-being.

If you are thinking about reporting you experience to the police, we can provide information regarding the police, court and medical procedures to help you decide what you would like to do. Our email advisors have all received sexual violence specific training and this service is available to people who have directly experienced sexual abuse as well as supporters such as family members, a partner, and friends.


We carry out Netreach to let women and men who advertise and/or work online know about our services and how they access them. Netreach is a way of reaching out on-line and highlighting support options, it’s a free and offered in a non-judgemental and confidential space/ The service can provide;

We have profiles on some of the main online advertising platforms to promote the ARCHWay service and follow the best practice guidance developed by the Beyond the Gaze (BtG) project.

Rape Crisis England & Wales – Live Chat Helpline

The Rape Crisis England & Wales (RCEW) Live Chat Helpline offers a text-based service for women and girls who have experienced sexual violence.

The Live Chat Helpline operators are there are there to listen and offer you emotional support for up to 30 minutes. You can talk about what happened to you, how you feel, and any difficulties you are facing.

To access the service, or find out more information, including opening times, please visit the RCEW website.

Quality Standards

Rape Crisis England and Wales (RCEW) is the National Umbrella organisation for specialist rape crisis centres. The National Service Standards (NSS) are provide a quality assurance framework that enables services to demonstrate how their services are provided within professional frameworks that prioritise safety, governance, empowerment and continuous improvement.

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BACP Accreditation recognises the achievement of high standards of knowledge, experience and development in counselling and psychotherapy.

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Ways to Donate

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Professional Referral

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SARC Teesside

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