Contact us today on: 01642 822331
DONATE NOW WITH
Leave this Site

VACANCIES

SUPPORT LINE WORKER
About this role

ARCH Teesside is looking for a skilled, passionate, and professional Support Line Worker to join the team as a member of Bank staff.

ARCH is working in partnership with Rape Crisis England & Wales to deliver a 24-hour Support Line for survivors of sexual violence. The service will provide high-quality, trauma-informed telephone and webchat support and signposting information to survivors of non-recent and recent sexual violence across England and Wales.

We are looking to hear from women with excellent communication skills and the ability to provide non-judgemental, non-directive and empowering support to every person who connects to the Support Line. Successful candidates will have experience in providing emotional support on a helpline, a good knowledge and understanding of sexual violence and its impacts and a willingness to work some daytimes, evenings and weekends on an ad-hoc basis.

The post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010 for this role.

Training requirements: Candidate to complete training package, involving paid training days for Mondays, Wednesdays and Fridays across July; 11 training days in total is currently anticipated, depending on staff training outcomes.

Application closing date is 19th May 2024 (however we reserve the right to close recruitment sooner should the required number of vacancies be filled).

Type of contract: Ad-hoc; bank contract.
Responsible to: Support Line Co-ordinator and Partnership Management Team.
Salary: Hourly pay. £14.35 per hour.
Hours: 4-hour shifts covering 8am-12am, Monday-Sunday. Shifts will cover staff absences. Some weekend and evening work required.
Location: Remote working.
Holidays: Employees are entitled to holiday pay, varying depending on amount of shifts covered

Interested? Email us at admin@archteesside.org for more information

Self Referral Terms

Please read the following information before completing  this referral:

  • ARCH Teesside are a victim focused organisation and as such we do not accept referrals for anyone who is subject (the suspect) to an ongoing police investigation for sexual, domestic, or violent offences, or for anyone who may pose a risk of harm to others.
  • ARCH Teesside Counselling Service provides therapeutic support for anyone in Middlesbrough, Stockton and Hartlepool who has experienced rape or any form of sexual abuse at any time in their lives and is struggling to cope with their feelings and emotions in relation to these experiences.
  • We also offer support to Men and Boys from Redcar and Cleveland. We work in partnership to support the needs of children and young people.
  • Therapy can be hard work and extremely challenging, especially in the early days. We are unable provide emergency crisis support or work with complex or severe mental health issues. For anyone who is struggling with issues relating to substance misuse, other services should also be considered. 

I confirm that the person being referred does not pose a risk of harm to others, and is not known to Police regarding violent or sexual offences.

By ticking this box, I / the person being referred agree for checks to be made regarding their risk status.

ARCH Teesside reserve the right to refuse referrals and the provision of services. All relevant risk and need information should be sent with the referral, contact 01642 822335 for more information. This referral cannot be submitted unless the above information is confirmed.

Professional Referral Terms

Please read the following information before continuing with this referral:

  • ARCH Teesside are a victim focused organisation and as such we do not accept referrals for anyone who is subject (the suspect) to an ongoing police investigation for sexual, domestic, or violent offences, or for anyone who may pose a risk of harm to others.
  • ARCH Teesside Counselling Service provides therapeutic support for anyone in Middlesbrough, Stockton and Hartlepool who has experienced rape or any form of sexual abuse at any time in their lives and is struggling to cope with their feelings and emotions in relation to these experiences.
  • We also offer support to Men and Boys from Redcar and Cleveland. We work in partnership to support the needs of children and young people.
  • Therapy can be hard work and extremely challenging, especially in the early days. It is therefore important that you consider the appropriateness of ARCH for the client’s needs before making a referral.
  • For example, we are unable provide emergency crisis support or work with complex or severe mental health issues. Please speak to our referrals team on (01642) 822335 to discuss needs and appropriateness if you are unsure.
  • In the best interests of the person being referred, consideration should be given to specialist services for anyone who is struggling with issues relating to substance misuse.

I confirm that the person being referred does not pose a risk of harm to others, and is not known to Police regarding violent or sexual offences.

By ticking this box, I / the person being referred agree for checks to be made regarding their risk status.

ARCH Teesside reserve the right to refuse referrals and the provision of services. All relevant risk and need information should be sent with the referral, contact 01642 822335 for more information. This referral cannot be submitted unless the above information is confirmed.