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E-mail Support

Did you know that ARCH North East offer free, confidential and secure e-mail support?

You can use the email support service to contact us anonymously, it is a confidential service as we use a specialist system that anonymises your email address. This means that we can take the support at your pace and you can decide what you want to tell us and when.

You can use the email support service to contact us for information on your options and to access practical and emotional support. We can provide information that will help you decide what you want to do about the abuse you have experienced (if anything) and can signpost you to useful resources designed to support your well-being.

If you are thinking about reporting you experience to the police, we can provide information regarding the police, court and medical procedures to help you decide what you would like to do.

Our email advisors have all received sexual violence specific training and this service is available to people who have directly experienced sexual abuse as well as supporters such as family members, a partner, and friends.

Support@archnortheast.org


Please note that this account is not monitored 24/7, or on weekends.  For out of hours support, please contact SARC Teesside on 0333 44 8283. This helpline is available 24 hours a day, 7 days a week. In an emergency, please call 999. 

Our centre offers a safe environment for you to come and talk. We offer women only spaces in our Middlesbrough office on a Wednesday 5-7pm, Friday 8.30-5pm, and in our Stockton & Hartlepool outreach venues.

ARCH Teesside © All Rights Reserved 2024 - Charitable Incorporated Organisation Reg. Charity No 1154766

Self Referral Terms

Please read the following information before completing  this referral:

  • ARCH Teesside are a victim focused organisation and as such we do not accept referrals for anyone who is subject (the suspect) to an ongoing police investigation for sexual, domestic, or violent offences, or for anyone who may pose a risk of harm to others.
  • ARCH Teesside Counselling Service provides therapeutic support for anyone in Middlesbrough, Stockton and Hartlepool who has experienced rape or any form of sexual abuse at any time in their lives and is struggling to cope with their feelings and emotions in relation to these experiences.
  • We also offer support to Men and Boys from Redcar and Cleveland. We work in partnership to support the needs of children and young people.
  • Therapy can be hard work and extremely challenging, especially in the early days. We are unable provide emergency crisis support or work with complex or severe mental health issues. For anyone who is struggling with issues relating to substance misuse, other services should also be considered. 

I confirm that the person being referred does not pose a risk of harm to others, and is not known to Police regarding violent or sexual offences.

By ticking this box, I / the person being referred agree for checks to be made regarding their risk status.

ARCH Teesside reserve the right to refuse referrals and the provision of services. All relevant risk and need information should be sent with the referral, contact 01642 822335 for more information. This referral cannot be submitted unless the above information is confirmed.

CONTINUE TO REFERRAL FORM

Professional Referral Terms

Please read the following information before continuing with this referral:

  • ARCH Teesside are a victim focused organisation and as such we do not accept referrals for anyone who is subject (the suspect) to an ongoing police investigation for sexual, domestic, or violent offences, or for anyone who may pose a risk of harm to others.
  • ARCH Teesside Counselling Service provides therapeutic support for anyone in Middlesbrough, Stockton and Hartlepool who has experienced rape or any form of sexual abuse at any time in their lives and is struggling to cope with their feelings and emotions in relation to these experiences.
  • We also offer support to Men and Boys from Redcar and Cleveland. We work in partnership to support the needs of children and young people.
  • Therapy can be hard work and extremely challenging, especially in the early days. It is therefore important that you consider the appropriateness of ARCH for the client’s needs before making a referral.
  • For example, we are unable provide emergency crisis support or work with complex or severe mental health issues. Please speak to our referrals team on (01642) 822335 to discuss needs and appropriateness if you are unsure.
  • In the best interests of the person being referred, consideration should be given to specialist services for anyone who is struggling with issues relating to substance misuse.

I confirm that the person being referred does not pose a risk of harm to others, and is not known to Police regarding violent or sexual offences.

By ticking this box, I / the person being referred agree for checks to be made regarding their risk status.

ARCH Teesside reserve the right to refuse referrals and the provision of services. All relevant risk and need information should be sent with the referral, contact 01642 822335 for more information. This referral cannot be submitted unless the above information is confirmed.

CONTINUE TO REFERRAL FORM