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Client Feedback

Here are just some examples of things our service users have had to say about the support they have received from ARCH;

Thank you for all your help and support, thank you for believing in me, thank you for helping me get through one of the hardest parts of my life and not letting me give up when it got really hard

Good Support and understanding, cannot fault anything, the visits and phone calls meant so much, My ISVA showed great compassion and gave me good advice. I felt very safe and was kept informed with good information. I felt someone was in my corner and there for me

Thank you for never judging me

I wouldn’t have survived this last year without you

My Counsellor and ISVA helped me make sense of it all

Thank you for listening and helping me through the most difficult time in my life

You understood and I wanted to say thank you from the bottom of my heart

Your service is unbelievable. You have no idea how much this has helped me – thankyou

Very lovely people helped me a lot and are so kind and easy to open up to

Counselling brought me back from being a no-one to be the person I should be

Your counsellor has taught me so many things on how to deal with emotions, thoughts, feelings and gave me tools of survival—she is the best—thank you.

I feel really positive with the outcome of my sessions I’ve had – thank you for your support over the past few months.

They helped me come to terms with and compartmentalise my situation and deal with trauma.

Thank you – no words can explain how much I want to thank you I will never forget how much help and support you have given me – you saved my life.

Wouldn’t change anything- support was so supportive and caring, I couldn’t have coped without them. Thank you. Thank you so much everyone!!!

I have been in the pits of despair and ARCH has helped me rise out. I was lucky to get to work with my counsellor and open up to them as I don’t normally. I now feel able to ask for help from other agencies, so I don’t end up in the same place again. Their help has given me confidence. Thank you.

I don’t know where I would be without the support from the ISVA, she arranged for me to get counselling and helped me sort out my housing, she was so supportive. Just Brilliant.

Wouldn’t change anything- everything was brilliant. I worked with a Counsellor and ISVA, but everybody at Arch was helpful, they were always there and really helped put me on the right track.

Quality Standards

Rape Crisis England and Wales (RCEW) is the National Umbrella organisation for specialist rape crisis centres. The National Service Standards (NSS) are provide a quality assurance framework that enables services to demonstrate how their services are provided within professional frameworks that prioritise safety, governance, empowerment and continuous improvement.

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BACP Accreditation recognises the achievement of high standards of knowledge, experience and development in counselling and psychotherapy.

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